I remember there was a post where someone said if you yell a bunch of profanity into the phone then you skip the wait. Never tried it yet but if someone wants to give it a try let me know if it works out.
It used to work at Apple tech support like a decade ago. I know bc I worked IT and our little program gave us a heads up about A: how long people had waited in cue and B: if they had cussed a.k.a were angry. When angry customers got to me there’d be a little angry emoji on the screen lol and those customers still tended to be cussing when I picked up. Anyway, I was always told that was how you skip cue and confirmed bc on days where the average wait time for a cx was say 20 minutes I’d get angry cussers that had only been in line for a few minutes. On the flip side I can confirm this doesn’t skip cue for Verizon (noticeably) as I’ve cussed that robot 10 times to no avail. Dmv doesn’t care either, but Apple once did.
That must’ve been an expensive phone call. I hate when they leave you waiting for ages and then charge extra even though it’s wasting your time, not theirs.
Ah some companies charge for calling their customer support, which kind of sucks because there’s a reason people call customer support (I guess it’s to scare people off from actually contacting them?) and it could get very expensive. I’m glad that wasn’t the case for you, though! That would’ve been super expensive.
They just didn’t try hard enough. I tried calling my energy provider. You have to call more than 5 times, to even get to the robot call system. Other times they line is just dead. Then you have to listen to adverts over adverts and at the end the line just goes dead again. Trying the same number with with landline or mobile also gives differrent results, I once or twice got to the point where I it might have ringed some phone. but after a couple of rings, the line just goes dead again.
My name is common enough and I got some court paper work sent to me by mistake meant for the other guy with my name. Ended up having to call the state level court and my local one. After hours finally get the right department and its a fax machine. I ended up having to fax messages back and forth.
As someone with a hearing impairment, robot phone menus are the absolute worst. Sometimes I just can’t understand what the options are and unlike a human, robots can’t rephrase or enunciate differently. I will literally go out of my way to not do business with some companies based solely on whether or not I can do everything online.
FedEx has one of the worst phone support systems. It goes out of its way to tell you you’re an idiot for wanting to speak to a human being because you can’t possibly need any more information than what it has already told you. Then it proceeds to just hang up on you.
My personal pet peeve is when they play an ad before giving you the menu options.
First, wait thirty seconds for them to tell me how great their mobile app is. Then listen to the options, pick one, find out I picked the wrong one, and have to go back up one level. Now I have to listen to the ad again before I can hear the options.
I don’t care how proud you are of your app, I wouldn’t be calling you if I could solve my problem with it.
I can live with hold music even for an hour because I can keep it in the background.
The absolute WORST is when they play some music for 30 seconds, then the music stops, cutting to some voice recording peddling some bullshit like “try out [Product]!” or “Use our new mobile app!”. I can’t focus on anything else with it in the background because I think each time it cuts the CSR might have picked up the line.
I admit I don’t stand for that anymore. Every time I am told the person I need to speak to is working remotely or something I just remind them that they should have that sorted out by March 2020.
What I especially hate about those is that the VO is always on the “I’m super happy to tell you this” level, which just makes it ten times worse since it’s a fucking ad.
Systems like this are why I really appreciate the “Hold for me” feature on my phone. You just have to be quick when an actual human picks up, or they’ll put you back on hold.
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