Yup, they think they’re motivating us but anyone who has worked food service/retail knows that just demoralizes the fuck out of us. It’s rare enough when a customer actually fills out a slightly positive review, they gotta rip apart even the good ones.
and corporate knows that’s how people think and still grade their employees on it because “you obviously could have done more”. I had one that was “Well the only perfect person was Jesus so you can’t get a 10/10”. Okay but we’re not grading Jesus here Erma, you’re grading me, and my boss isn’t going to listen to that
I believe love is something we experience by giving it to others, by showing everyone that we care, from the people we choose in our lives like spouses and friends, to the lowliest and people we may be different from. That no matter who they are, they deserve our kindness. My church caused me to leave because while they preached love and kindness, they rarely practiced it. Leaders and followers alike, I would listen to them preach about God’s love and then turn around and talk about how certain groups of people should be separated from them. I disagree with that. I think god’s love isn’t something we receive just because, I think we create it ourselves.
It’s all that BS corpo jargon. “Give 110%”, “Do better than your best”. Right, but we’re human beings, no one can be perfect all the time. They don’t care, they have you boiled down to a number.
I did retail for 10 years and I’m damn happy to be done with it. Every time I get a survey though I know in my head what corporate is doing to these people, and I try my damnest to let people know how to actually let their voices be heard.
Leave product reviews, reviews on Google, social media, hell talk to the media, those will all reflect the product itself. But those reviews they send you, those are for human beings just trying to scrape by.
NPS is that 1-10 star system they use. No matter what you think it means, like 5 being average or 8 being good, it doesn’t matter. NPS and companies use it as:
1-6 - “Detractor” - the employee was absolute shit and should be reprimanded
7-8 - “Passive” - the employee did not go above and beyond
9-10 - “Promoter” - the employee did okay
Raises are usually 3-5% only if your NPS average is above 9.
That is it, it does not mean what you think it means, that is how corporate views it. 10/10 does not mean they went above and beyond and I had the best experience, because to corporate 10/10 “iS HoW EvErY cUsToMeR ShOuLd fEeL” even though we all know that’s impossible. If it’s not 10/10 then they did a shit job.
Also note NPS does NOT mean if your issue was solved or how the company is doing. It is purely how you rate that specific human being. Anything against the company the managers will put directly on that person’s head. Literal conversation with my manager went “but they’re just mad that they didn’t get free product”, “well you should have turned that around to make it a 10/10 experience”
For example, if you call Comcast because they added a new fee to your account and you get “Terry” on the phone, she’ll probably tell you there is nothing she can do (because they give her zero power to do anything about it) and that she’s sorry for the experience. This is probably her job, to talk to angry customers, her job is to soothe you over, not to give away money. So you get the survey after the fact and you give them all 1/10 stars because you’re mad at Comcast, and rightfully so. Except you weren’t rating Comcast, you were rating Terry, and that will come up on her review that she didn’t perform her job well enough because you were still angry. Terry won’t be getting a raise this year, and you’ll still have your fees.
Example 2, you go into Best Buy and you are just looking for a simple cable, say a phone charger or something. “Paul” comes over and you’re like “Oh I just need a USB-C charger” and he’s like sure thing, right here, and you’re like great! He helps you check out even. Best Buy sends a survey and you’re like eh what the hell, 7/10, it was a pretty good experience. Wrong, Paul is talked to by his manager in his review on “Why didn’t this customer leave feeling like a 10/10?”, “Paul, we need to talk to you about why you aren’t meeting our customer satisfaction targets.”
Oh and the comments? No one who can do anything will read them. They’ll only be used come review time, and positive ones will be skimmed while negative ones will be picked apart.
Anyway, thanks for coming to my TED talk and reading this far. tldr - those surveys are more nefarious than you think, and corporate big wigs think they have all of us summed up in a 10 star system.
Interesting, that happened to me after covid, my taste buds changed for a few weeks. You are definitely picking up on the more floral and aromatic flavors rather than the obvious sweet ones. In some ways your palette is off, but in other ways you’re probably really fine tuned
Yeah, personally I would have preferred keeping the content with some pretext like [This user has opted to leave reddit because of changes listed (here) and (here). Their content will remain in case someone needs this answer in the future, but will be providing new content over at Lemmy).
The AI is already trained, deleting it didn’t do much, or if the AI will continue to train hopefully text like that will start popping up in it.
Exactly how I feel. Are they all good? No. But it feels like a party where everyone is just batting jokes around and most people are laughing. Then you have dan who is bored and keeps trying to change the conversation even though everyone else is having fun