It’s all that BS corpo jargon. “Give 110%”, “Do better than your best”. Right, but we’re human beings, no one can be perfect all the time. They don’t care, they have you boiled down to a number.
I did retail for 10 years and I’m damn happy to be done with it. Every time I get a survey though I know in my head what corporate is doing to these people, and I try my damnest to let people know how to actually let their voices be heard.
Leave product reviews, reviews on Google, social media, hell talk to the media, those will all reflect the product itself. But those reviews they send you, those are for human beings just trying to scrape by.