Conversation between User and Coworker
User: I need a new ssd to expand the storage on my laptop...
Rules of Tech Support - Dealing (primarily) with other techs
Dealing (primarily) with other techs...
I don't know that I've ever face palmed harder from a user response than today (lemmy.world)
Rules of Tech Support - Main (github.com)
Rules of Tech Support...
Cables are important
This doesn’t exactly fit but it’s close enough....
When a phone doesn't work, but it actually does.
I work in the IT department of a mid-sized company. One of my responsibilities is encoding newly-entered tickets (we use pretty old software for this, so auto-encoding isn’t an option). Because of this, I get to personally greet every new ticket that comes knocking at the front door of our Service Desk, from the frustratingly...