It’s funny how computers are almost the only human invention that for some reason must be able to be used without learning anything.
We don’t do that for almost anything else. We expect people to learn how to drive, how to fill taxes, how to buy things on the store, how to cook, how to play chess. It seems like the only cases when someone decides learning stuff is an inconvenience is when tech people get into another field and tries to disrupt it.
I am all about making things as simple as they can be, but not simpler. Intuitive is a super relative term that depends on your knowledge and life experience. People find Office intuitive after using it for twenty years, but for me is a nightmare where legacy features intermingle with weird cloud and AI shit, and most of the time I only need a markdown file. No interface is intuitive, they are only familiar, clear, accesible, discovereable, etc.
Interface Design goes in cycles of skeuomorphism and simplification because computer stuff is not Intuitive, you have to open the way with metaphors people can understand, and when they are part of everyday life you can make the app for the virtual credit cards not look like it’s made of leather.