Yeah. The problem here is he’s talking to those people–which is valid–while pretending he’s never heard of the real issue: No matter the reason, the game is not good. Y’all already put it on sale because it’s not good.
You have the opportunity right now to tell us why, if you want, but you didn’t do that.
Ultimately it doesn’t matter the reason why.
You don’t get to pout and say “you don’t know how hard this is” when you’re selling your game for money. You’re not giving it away. You’re not doing charity work here. Make a better game or stop talking. Nobody out there paid $70 because they wanted your opinion about it. They paid $70 because they wanted a good game. They didn’t get it.
And yeah, it is hard. Even with all that money and all those developers, it’s hard. But nobody wants to be scolded because they experienced a bad game. That’s not your customer’s fault.