I remember an old anecdote from sometime around 2005, that Microsoft did a survey to see what features people wanted added to the Office suite, of the top 10 requested features, 8 were already in the products and the users didn’t know about them.
The whole suite was bloated with stuff most people didn’t need, or at least very rarely needed, but no one wanted to take time to take a class on Excel, or read patch notes, or whatever.