That’s just ridiculous imo, it seems like they’re afraid of the idea that maybe we’re just automata with a different set of random inputs and flaws. And to me, that’s the kind of idea that the problem of consciousness is trying to explore.
But if you just say, “no, that’s off limits,” that’s not particularly helpful. Science can give us a lot of insight into how thoughts work, how people react vs other organisms to the same stimuli, etc. It can be studied, and we can use the results of those studies to reason about the nature of consciousness. We can categorize life by their sophistication, and we can make inferences about the experiences each category of life have.
So I think it’s absolutely a problem that can and should be studied and reasoned about. Though I can see how that idea can be uncomfortable.