jon,
@jon@gruene.social avatar

If you’re a publicly owned public transport operator and your driving force is NOT “how can we transport as many people as possible?” then why should you even exist?

And then if #DeutschlandTicket is imposed on you, your answer needs to be “ok, how do we find a way to transport these new customers?” not whine and complain about the existence of these extra passengers

RonInDortmund,
@RonInDortmund@mastodon.scot avatar

@jon My field was not transport, but it was revealing how many organisations, both public and private:

  • didn't really know their customers, or why they were customers
  • had no plan (or clue) for attracting customers outside their comfort zone
  • often actively resisted new customers, if it meant changing their way of working
  • were primarily interested in keeping or expanding their headcount/salary/bonus while doing as little as possible.
bluGill,
@bluGill@kbin.social avatar

@RonInDortmund

@jon Most public agencies are not allowed to pay a bonus, but I've long though they should based on metrics: 50% based on % of the total region population who are pay for a monthly pass, 50% based on on time performance for example. Everyone should see getting an extra $20,000 as perfectly possible if the system is good. (note I said $20,000 - the bonus needs to be big enough to matter, a $100 bonus won't get people excited)

thamesynne,
@thamesynne@dragon.style avatar

@jon as any rail passenger in the UK will tell you, comfort has to be a vital part of the equation. a public transport company could maximise the number of people it transports by ripping all the seats out of its vehicles, but... if any is reading this, please don't

bluGill,
@bluGill@kbin.social avatar

@thamesynne

@jon Ripping seats out says how many could fit, but not how many do. People could decide it isn't comfortable enough and drive. Unless the train/bus already is so full some people cannot get on, ripping seats out doesn't get more people to ride. If you are that full running more service should be easy, so start building it. (sometimes this means buying more/bigger trains/buses, sometimes it means a relief line somehow to get some people.

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