@RubyJones Oh no, that fucking sucks! 😔
I had one of my books taken down overnight too. I wouldn't put much hope into getting a reply. I've tried so many times in the past finding out why a book was blocked and I never got a human to respond even a single time.
If you are looking for a new home for the story: Kobo has a subscription service similar to KU. Not sure about how shit the pay is. Smashwords also has a "pay what you want" option but only one single person ever paid for my shortie 😅