I work in networking, a job that traditionally has been managed by a terminal and vendor-specific syntax. I used to hate the thought of automation when I was younger, why would something as important as networking be automated? I’ve made my career on being the clutch guy, troubleshooting complex problems, I love the art of understanding every cog in the machine and being able to visualize it. Then I started learning Python, and learning it was extremely difficult for me. It felt like an eternity between the time I poured myself into learning Python until the time I could actually make things people would want to use.
I was a supervisor working in a NOC. A NOC that had many beaurocratic requirements which got in the way of break/fix operational support, such as having to manually write an email to every customer that had an alarm, and calling every point of contact for that customer, as well as notifying the field techs of outages in their areas, and managing real operational issues. So many times I had to let real work slip through my hands because there were so many calls, so many cases, so many things to do.
Like most NOCs, we viewed alarms from SNMP. When something failed to ping, it would generate a loss of comms alarm. I had this idea to automatically notify the field tech for the specified area when a customer site was downed for more than 30 minutes, and that was a very complex thing to do, it required that I clean a lot of data… I spent days converting things like date strings into proper formatting. Once I presented it, I was told that we couldn’t do this, because some political agreement made it to where the NOC was required to provide “positive contact” to other groups. I wrote it, tested it as proof of concept, specd out costs(MRC for the API I was using to send text messages was extremely cheap, it would cost the company about 6 dollars per month). Just like that, it was dead.
My director then wanted me to do something similar for our phone systems. Since our queue depended on user agent availability(your presence status), my boss wanted me to write a program to notify him if someone was unavailable for too long and the reason why. Yes, he wanted to know if someone took more than a few minutes to take a shit or get coffee.
That’s when I learned, boomers only care about micro management, not efficiency.