We do a lot of casework so we have things that can very between five minute jobs up to an arguably indefinite timeframe in complex cases, just basing it on cases looked at or closed a day can’t account for that, so instead there’s an algorithm on the system that notes if we go other twenty minutes without doing anything, if flagged the managers will look and see if the case justified it, if not you get pulled up to explain it. Never happened to me as yet, or anyone as far as I know.