Discord sucks, but I’ve actually had a 100% successful help rate on it vs Reddit or Lemmy.
Typically Discord servers have specific tech support rooms, and you’ll get help pretty quickly. Only once I have had to ask my question a second time, because it was missed the first time.
Meanwhile Reddit threads just get downvoted, buried, and you’re never helped. Even when I try to search for threads that other people have posted, 90% of threads are just blank.
Lemmy is the worst. Doesn’t matter what you need, they’ll just call you stupid and tell you to use Linux and FOSS alternative, ignoring the fact you NEED to use what you’re asking help with.