People don’t want to constantly pay more fees in the form of “voluntary” tips that are supposed to be a courtesy based on service quality, not a tax and payroll dodge for employees and employers who obviously have no incentive to report cash income like this. And now even more people are jumping on the tip bandwagon, and on top of that they calculate the tip on the total including tax. I’m not giving the government a tip, too. Tips are becoming compulsory in the eyes of far too many service industry employees.
It’s far easier for them to shit on customers than it is to assume any risks associated with fighting employers and the established system for real wages. Leeching off the hard work wages of customers rather than doing the hard work of fighting for a real wage.