First paragraph I fully agree. But I fail to see the point why that should’nt be true for Linux machines then. If you don’t have friends/colleagues which can help you do stuff, you need to get your own hands dirty. Relying on “support” is nebulous. You cannot even call anybody from Microsoft “support”.
And if you are in need of such support, there already exist solutions: www.tuxedocomputers.comsystem76.comNot sure what more you are looking for…there never will be Linux distro fixing all its problems by itself.