And what makes it more frustrating with T-Mobile is they don’t allow their customers to go online and swap a phone themselves. You HAVE to go in or call. My brother got a Pixel 7, and we couldn’t swap his 5 out for the 7 online.
I looked everywhere on that shitty website, the closest thing they had was an option “upgrade my phone” that just took you to their online store. Fuck TMobile, I hate them so much.