I and a few other people kinda chatted with him a while and the reality kinda seemed to click with him? He was very stuck on "it is a product and I am the customer" mindset that is very ingrained into so many people. He said filing a bug report felt "dehumanizing" and we tried to illustrate that it can actually feel empowering if you view yourself as a collaborator, not a customer. I think he's coming around.
At least I hope he is because (opinion on FOSS aside) he really is one of the all-time best creators on YouTube right now.