Even in the US people are forced to use the web for public service even if it’s not officially announced.
E.g., suppose you want to see the state secretary’s records for a corporation. A lot of SoS websites try to force you to solve a #CAPTCHA. Fuck CAPTCHAs. I don’t do CAPTCHAs. So there’s an offline option, right? Ha. Try it. Send a snail mail letter to a state secretary requesting the registration records for an arbitrary business you know they should have records on. They just ignore it now. They don’t even have the courtesy to respond to say why they will not treat your request. Offline services have been quietly taken away without people even noticing.