When a company only has to please customers they are allowed to bend and in extreme cases break their own rules for a customer to be satisfied.
When you have to please share holders and customers. You as a laborer must decide to please the customer or the share holders. Sadly the longer you work somewhere the more like you are to please a customer if you work with them directly. The further you are from the customer the more likely you are to disagree with choosing customer satisfaction over shareholder satisfaction. Begin enshitirication.
That’s Batou he’s a bouvier des flandres. He’s about as smart as a rock. That’s not why he got that name. Ghost in the shell is my favorite anime. He ate a whole box of nitriol gloves right before COVID.