Exactly. If they’d have just said outright “look, we fucked up, your bags aren’t here, go to your hotels, and we’ll have them sent on tomorrow”, people would have been annoyed but could at least have enjoyed their holidays.
The complete lack of communication from transport companies is beyond maddening. And it’s the same everywhere. When my train is “delayed”, I’ve no idea if that’s 5 minutes away or if it’s an inferno lying on its side on an embankment. The automated announcements will be the same either way.