It was fine before Carly Fiorina took over and brought in the 1980s MBA style of management (the same that killed or nearly killed quit a lot of household names).
Think of it as the first wave of enshittification, back in the 00s.
Ever since then, HP consumer-grade products have generally been pretty bad, especially (but not only) their printers.
Interestingly, the business-grade stuff was still pretty decent, but I’m not up to date on whether that is still the case.