side note: One thing I noticed they really hated across all devices (and frankly, I hate it too) are pop-ups. Not pop-up ads because I blocked those for them, but app or system pop-ups. If they open an app and they get hit with 15 unskippable tutorial pop-ups, they will just hit the lock button and walk away. They will come back later, wake the device up, see they still have to go through with the tutorial, and then call me and ask how it “broke”. I highly suggest configuring devices to minimize this as much as possible. It makes them feel like they are losing control over the device and makes them panic or get frustrated, and honestly I can’t blame them. It’s horrible ux design.
Do you have any tips for this? This is an issue that plagues all their devices. Not just tutorials, but warnings and update messages, too. From a security perspective, app updates are important, but they always seem to bring some new info pop-up, whether on a phone or a laptop. My parents don’t get frustrated and walk away, but they definitely never read the pop-ups.