I don’t really understand what you’re saying with talking to me like a dog.
Not every business interaction needs to be building trust, innovating, or debating. There are other valuable modes of communication such as reporting, inquiring, coordinating, and those work fine over Zoom.
The guy is not saying that Zoom has no use. He’s saying that Zoom does not fulfill all the communication functions of a business, and that some things (not all) are only possible in person.