The title made me think they were responding to users that needed customer support, but no. This:
Meanwhile, when another user lamented the amount of loading screens, the support team replied imploring the reviewer to “consider the amount of data for the expansive gameplay that is procedurally generated to load flawlessly in under three seconds”.
is just pathetic. This is nothing more than low-effort damage control. Which, funnily enough, is rather fitting for Starfield in general. It’s not a terrible game but it absolutely fell flat on its face on its biggest selling points. Procedural exploration will always have drawbacks but No Man’s Sky absolutely smashes Starfield in this department and it came out nearly 8 years ago and made by a team a fraction of the size. And I don’t expect Bethesda to put in the same effort as Hello did and make Starfield live up to its promises