No no… it’s the part that Sony owns a headphone company, and a TV company, and their first product was a rice cooker.
The point was that they enter a space using funds from one of their other arms to strongarm away competition and become a conglomerate that owns and operates a huge percentage of people’s lives and product purchases leaving almost no breathing room for other companies to ever enter.
It’s not about refund policy or their games it’s about the subsidized products they can only afford by min/maxing other economic spaces they control