I bought Diablo 3 in a physical DVD in a local computer store. This is Brazil, so the mere idea of managing to line up and buy a game at the same day as everyone else in the world was huge at the time.
I get the game, I install it, and despite not having the best PC it did run well - I also don’t remember suffering with the server issues most people did at launch. However, I need to take a break to study for some tests, and after that, I moved cities so this meant I took a break from the game for a few months.
When I come back, my account is locked. Why? Well, I was playing everyday, but then I was not, and they interpreted this a “suspicious sudden change of playing habits”. They wanted a picture of my ID to unlock my account. Guess what though, their support wasn’t equipped to deal with a Brazilian ID. Of course, being brazilian, my only ID is this one.
So that was how Blizzard locked me out of a game I owned, a game I could physically hold in my hands.
And that’s the story of why I’m never buying a Blizzard product, regardless of medium or store, regardless of quality or hype, regardless of promises or support pages. The game could literally make my computer start ejecting gold nuggets out of the USB 2.0 port, and I would not play a Blizzard game.