Yeah I know :( Too many bad managers who just don’t want to deal with it. The best manager I had worked retail with me and she would always say “My employee here did everything right, they were holding up the rules, and did not deserve you yelling at them for doing what they were taught to do. I am going to make a 1-time exception for you this time, but that will be it, I know you now and this will not happen again.” Which I loved. You can appease the customer to get them to go away, but at the same time you can stand up for your employee. Sometimes exceptions need to be made, but the big part was having the manager actually defend me, standing up saying I didn’t do anything wrong. Too many just swoop in and Karens act all snooty like they won somehow.