Let’s be honest here. Anyone who expects CT to do anything over the barest legal minimum is delusional. That the head office coughed up the $5K this poor soul spent on the car is as close to an admission of greedy guilt as you’ll ever get from a corporation without a legal gun to their head.
And lest you think me just a hater, when I was younger I went to CT faithfully, resulting in: an AC/Delco alternator being bodged onto my Celica, my 1/2" ventillated rotors being replaced by 1/4" unventillated on my Monza, losing a hubcap and putting a tire on backwards on my Corolla, and flat out refusing to touch my brakes on my Chevy G-20. They are consistently the worst place for service in the country.