thelastknowngod,

Remarkably similar to software engineering.

I will add that there is a system widely used in the software world that is genuinely life changing and should be adopted everywhere. We call it “blameless post mortems”.

The idea is that, if something goes wrong, it’s not the fault of the person who happened to do the thing that caused something to break. It’s a problem with the system that allowed that thing to happen in the first place. It gives people the freedom to be wrong without fear of repercussion and for your coworkers to work as a team to solve for this shortcoming together instead of heaping blame on one person.

A pallet of glass bottles fell over when Tony tried to move them with the forklift. Where they stacked correctly? Maybe less flexible packaging would reduce flex. How were the forks positioned when he started to lift? Could we make color coded indicators for where the forks should be before attempting to lift? If the forklift was moving, how fast? Should we have speed limiters installed/adjusted? etc etc…

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