The author argues that customers do not actually want chat bots for customer service, contrary to what companies claim. Chat bots can only handle simple, routine queries, but for complicated issues customers want to speak to a human representative. Companies are pushing chat bots to reduce costs and increase profits, without...
When I contact customer service I almost never want information, I want them to do something. As long as the bots can’t actually make anything happening, they are just a waste of my time. And that’s why I don’t like them
Creative Good: Why customers don’t want chat bots (creativegood.com)
The author argues that customers do not actually want chat bots for customer service, contrary to what companies claim. Chat bots can only handle simple, routine queries, but for complicated issues customers want to speak to a human representative. Companies are pushing chat bots to reduce costs and increase profits, without...
Fox tiling with squares (s3.metapixl.com)
https://metapixl.com/p/n-gons/580720952438158952...
Tangled squares [OC] (metapixl.com)
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