telan, 9 months ago to random

Random thought about IT support structures.

IMHO For user satisfaction, most places have it upside down.

You want your most technical people on the front line (picking up phones, replying to email, answering chat) able to resolve issues without transferring.

Let your least experienced tech go deskside. Remember, chances are that end-user has spent hours struggling with this box-that-sits-on-their-desk-making-them-question-their-intelligence. The end user is frustrated beyond belief. So, seeing a tech (even a green one) struggle and have to call in for advice will console their egos.

It's a bit of theatre, but it works.

#helpdesk #itSupport #deskside #phoneSupport

pnpnerd, 10 months ago to random German

Liebe #ITBubble und #Selfhosters: Wie macht ihr das? Einfach #TrueNASSCALE und dann dort die #VMs und #Docker Images (#Nextcloud) laufen lassen oder lieber #Proxmox und dann #TrueNas mit PCI-Passthrough laufen lassen? Bei mir läuft die erste Option seit einem Jahr und bin semi-zufrieden. Würde gerne zur Proxmox Variante wechseln, weiß aber, dass das von TrueNAS nicht offiziell unterstützt wird. #itsupport

Vittoria, 10 months ago to random

#Kitty #ITsupport #catsofmastodon #cats