Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long

Michael @LegacyKillaHD

This is just horrifying.

Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!!

Ubisoft… WTF?! Another example of why I’m becoming more & more concerned with the death of physical games.

twitter.com/LegacyKillaHD/…/1682653876418224129

Ubisoft Support*@UbisoftSupport*

Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help

twitter.com/UbisoftSupport/…/1682046437834784768

IamLost,

I’ve seen that it’s only for accounts that are inactive and don’t have any games. So it’s a big nothing burger everyone ate.

yarr,

Ubisoft certainly is a dreadful company, and their actions further cement my concerns about the future of gaming as a whole. Here are a few reasons why:

  1. They constantly push microtransactions and loot boxes in their games, even on single-player titles like “The Division” and “For Honor”. This practice has been shown to be highly predatory towards players who may not have the financial means to support such practices. It’s disheartening that Ubisoft continues to profit off of people’s addictions and lack of funds.
  2. Their customer service is notoriously terrible, with many users reporting wait times of hours or even days just to get a response to an issue. With how much money they make from their games, it’s unacceptable that they don’t have enough staff to handle customer queries in a timely manner.
  3. They regularly implement always-online DRM measures, which can cause problems for players who have issues connecting to the server or experiencing other technical issues. This makes it difficult for some players to enjoy the full experience of the game they paid for.
  4. They regularly delay or outright cancel planned expansions or DLC content, leaving fans high and dry without any resolution to the issues they were promised. This shows a blatant disregard for their customers and their investment in the game.
  5. They have been known to use legal threats to silence criticism from consumers who voice their dissatisfaction with certain aspects of their games or business practices. This kind of behavior is unbecoming of a company that claims to prioritize the player experience.

Overall, Ubisoft’s actions show a complete lack of regard for their customers and a willingness to exploit them at every turn. If this trend continues, it could spell the end for the gaming industry as we know it today. I hope that more people become aware of these practices so that we can work towards holding companies like Ubisoft accountable for their actions. In conclusion, Ubisoft is a terrible company that does not deserve our support or money. We should all boycott them until they change their ways and start treating their customers with respect and dignity. Let’s make a difference and stand up against these predatory practices! Thank you for bringing this issue to light.

Skyrkazm,

This proves why we need to regulate that digital or not, games we purchase are considered our property. Not at the mercy of deletion for zero reason. Otherwise, pirate away for all I care guys. If they treat us like this, fuck’em and their sales.

HowManyNimons,

Oh no! My Ubisoft games!

halfsleeveprontocool,

bad ubi

dangblingus,

Ubisoft is a C tier developer/publisher who generally doesn’t get my dollars, although they have had some one-off hits in the last decade (Wildlands, Riders Republic, Anno games). I couldn’t be bothered to shell out $80 for the latest AC or Farcry copy and paste slog. Seems their servers are getting full. Doesn’t really inspire confidence in them as a service provider.

dangblingus,

They said if you receive an email, it’s 30 days of no activity once you receive the email. Apparently it’s being sent to people who have been inactive > 1 year.

dlok,

Still bullshit, you could be in prison, in a coma, travelling the world or just not gaming for a while and want to come back to it. I know I can go months without playing games and then picking it up again.

AndyLikesCandy,

There are two publishers who have not received a penny from my household since around 2013: EA and Ubisoft. Every time I see an article about these two being baddies it just reaffirms my conclusion from over a decade ago. Never buy from these two publishers and you will live a happier existence.

Smacks,
@Smacks@lemmy.world avatar

It’s always ethical to pirate Ubisoft games

not_that_guy05,

People keep buying digital rentals. Just pirate the living shit out of them. Had to bring my hat back out cause all of this BS.

RVGamer06,
@RVGamer06@lemmy.world avatar

I smell EU fine

Desistance,

This is why Steam got the lion’s share. Ubisoft is mad disrespectful.

HR_Pufnstuf,

I’ve heard they are doing this to comply with things like GDPR. If that’s the case, and they are deleting accounts to not be storing personal information longer than allowed, then before closing your account, they should email you an encrypted bundle of your data that you could later send back to them to restore your account. It wouldn’t be against those laws if they send it to you to keep… and it would provide you with a path back to full restoration.

MonkderZweite,

So what? Can’t sue them?

Thoxy,
@Thoxy@lemmy.zip avatar

This is just a shame

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